(Optional) If required, these users can be licensed to access your Atlassian cloud products, for example, you can assign these users a product role that grants access to Jira Service Management, Jira Software, Confluence. To create portal-only customers, add them from the Customers page in a service project. They can only log in to your Jira Service Management portals. Portal-only customers can't access your products directly. Select Open under Help center which opens the portal in another browser tab In the service project’s sidebar, select Channels. To find this URL in your Jira Service Management project: Portal-only customers can't log in at your site's root URL (for example, ). If you have the centralized user management: these users have ‘Customer’ role under their product role. In their profiles, in the Access section, these users either have licenses to other Jira Cloud products, or have no checkboxes ticked. You can find these customers under Users. You can find these customers under the Portal customers page.Ĭustomers you collaborate with, or who may need more access in the future.
#Jira client desk how to#
Learn how to configure single sign-on for usersĭon't foresee collaborating with in future projects You can also configure SAML single sign-on for Atlassian account users.
In addition to the benefits of the portal-only account, you can license this type of customer for your Atlassian cloud products, including:
If needed, you can migrate these users to an Atlassian account. Customers with this account type are typically people external to your company who seek help relating to the use of your company’s products or services.Ĭustomers with this account type are most likely employees or partners within your company that need internal support from your teams, for example, a new employee who needs their IT workstation set up.
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